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Baldwin 24's Privacy Policy — Your Data, Safe With You

How your personal data is collected, why it's retained, and how well it's protected — it's all laid out here in plain language. At Baldwin 24, safeguarding your privacy is our foremost responsibility.

Last Updated: January 2026
Our Commitment
Your Data Will Never Be Sold
256-bit SSL Encrypted & Secure
Data at Any Time Right to Erasure
With Third Parties No Data Sharing
Curacao License International Standards Compliant
256-bit
SSL Encryption
100%
Data Privacy
0
Never Sold to Third Parties
24/7
Security Monitoring
About This Privacy Policy: By using the Baldwin 24 platform, you agree to this Privacy Policy. We are committed to being fully transparent about how we collect, use, and protect your data. For any questions, support@baldwin24.com to get in touch.
Why We're Different

How Baldwin 24 Protects Your Privacy

We don't just talk about protecting your data — we back it up with action.

Highest-Grade Encryption
Every transaction and piece of personal information is secured with 256-bit SSL encryption. With bank-grade security in place, your data remains completely unreadable to third parties.
Your Data Will Never Be Sold
Baldwin 24 never sells your name, address, phone number, or financial information to third parties. Your data is used solely to improve the quality of service provided to you.
You're Always in Control
You can view, correct, or delete your stored data at any time. Opting out of marketing emails is simple and always available.
Regular Security Audits
Baldwin 24's data security measures are regularly audited by independent third-party security experts. Any vulnerabilities identified are addressed promptly.
Secure Data Storage
All your data is stored on encrypted servers and managed under strict access controls. Only authorized personnel can view your information, and only when necessary.
Full Transparency in Bengali
This Privacy Policy has been written in plain, accessible language with our Bangladeshi members in mind. All information is presented clearly, avoiding complex legal jargon.
Contents
Section 01
Introduction & Scope

Baldwin 24 is a trusted online gaming and Sports Betting platform delivering world-class service to players in Bangladesh. We believe the most important way to earn your trust is by keeping your personal information safe and secure.

This Privacy Policy applies to the Baldwin 24 website (baldwin24.com), mobile app, and all associated services. It explains how we collect your data, why we collect it, how we use it, and how we keep it secure. Baldwin 24 operates under a Curacao eGaming license and complies with international data protection standards.

By using the platform, you agree to this Privacy Policy. If you disagree with any part of it, please stop using the service and get in touch with us.

In Brief: Baldwin 24 is fully committed to protecting your privacy. We only collect the information we need, keep it secure, and never share it with anyone without your consent.
Section 02
What Information We Collect

Baldwin 24 only collects information that is necessary for delivering our services and ensuring security. No excess data is collected.

Data Type Example Purpose of Collection
Identity Information Name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Email, phone number Account Management & Support
Financial Information BKash/Nagad number, transaction history Payment Processing & Anti-Money Laundering
Technical Information IP address, device information, browser Security & Fraud Prevention
Usage Data Gaming history, betting patterns Service Improvement & Responsible Gaming

Baldwin 24 does not collect sensitive information beyond what is listed here — including religion, political views, or health data.

Section 03
How Your Data Is Used

Baldwin 24 uses your data only for specific, legitimate purposes. You are informed before your data is used for any purpose.

  • Account Management: Your information is used to create, verify, and secure your account.
  • Payment Processing: Financial information is used to process deposits and withdrawals safely.
  • Customer Support: Your information helps us resolve your questions, complaints, and issues quickly.
  • Security Assurance: To detect fraud, money laundering, and suspicious activity.
  • Legal Obligations: To comply with Curacao license requirements and international law.
  • Service Improvement: Usage data is analyzed to improve your experience.
  • Responsible Gaming: To identify signs of gaming addiction and provide timely support.
Without your consent: Baldwin 24 never shares your data with marketing partners or uses it for any purpose not stated here.
Section 04
Data Sharing & Disclosure Policy

Baldwin 24's default policy is not to share your data with third parties. However, there are limited circumstances where sharing may be necessary.

  • Payment Processor: Only the minimum necessary information is shared to process payments via bKash, Nagad, and Rocket.
  • Legal Authorities: Information may be disclosed under a court order or other legal obligation.
  • Security Services: We work with trusted partners for fraud detection and cybersecurity.
  • Legal Inquiries: We are legally required to share information in investigations related to money laundering or terrorist financing.

Under no circumstances does Baldwin 24 sell your data to advertisers, data brokers, or any other commercial party. This is a non-negotiable policy.

Section 05
Data Security Measures

Baldwin 24 uses the highest industry-standard security technology to protect your data. Our multi-layered security measures ensure that even if one layer fails, your information remains protected.

  • Transit Encryption: All data transmitted between your device and our servers is protected by 256-bit TLS encryption.
  • Encryption at Rest: Data at rest is also encrypted, meaning even unauthorized server access cannot expose your information.
  • Two-Factor Authentication (2FA): Two-factor authentication can be enabled for an extra layer of account security.
  • Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation systems.
  • Regular Penetration Testing: Third-party security experts regularly audit our systems for vulnerabilities, which are then resolved without delay.
  • Access Controls: Only designated personnel at Baldwin 24 are authorized to access your data.
In the Event of a Data Breach: If there is any reason to believe your data security has been compromised, Baldwin 24 will notify you by email within 72 hours with full details and take immediate steps to resolve the issue.
Section 06
Cookies & Tracking Technologies

The Baldwin 24 website uses cookies to enhance your experience. Cookies are small files stored in your browser that help make site navigation smoother.

  • Essential Cookies: These cookies cannot be disabled as they are essential for keeping the platform running — they manage login sessions and security.
  • Functional Cookies: Used to remember your language preference, theme settings, and other personal preferences.
  • Analytics Cookies: To understand which parts of the site are most used — this data contains no personally identifiable information.
  • Security Cookies: To detect fraudulent activity and monitor multiple sessions on the same account.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the platform.

Section 07
Your Rights

Baldwin 24 believes you should have full control over your own data. We guarantee the following rights for every user.

01
Right to Access
You can request a copy of all data we hold about you at any time.
02
Right to Rectification
You can request corrections to any inaccurate or outdated information at any time.
03
Right to Erasure
After your account is closed, you may request deletion of your data, except where retention is required by law.
04
Right to Restrict Processing
You may request that the use of your data be limited to specific purposes.
05
Right to Data Portability
You can receive your data in a portable format that can be used with other services.
06
Right to Object
You may object to marketing communications or certain types of data processing at any time.
To exercise your rights: Email us at support@baldwin24.com. We will process your request within 30 days. Some information may be required to verify your identity.
Section 08
Data Retention Period

Baldwin 24 does not retain your data longer than necessary. However, certain information must be kept for a specified period to meet legal obligations.

Data Type Retention Period
Account Data (Active) For as long as your account remains active
Transaction Records 5 years after account closure
KYC Documents 5 years after account closure
Customer service communications 3 years
Marketing Preferences 1 Year After Opt-Out
Technical Logs 1 Year

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be linked to any individual.

Section 09
Minor Protection

Baldwin 24's services are intended for users aged 18 and above only. We do not knowingly collect or process data from minors.

  • Age is verified at registration, and KYC documents are requested if there is any cause for concern.
  • If any minor's information is collected by mistake, the account is immediately closed and all associated data is permanently deleted.
  • If parents suspect their child is using Baldwin 24, please contact us at support@baldwin24.com.
For Parents: Monitor your child's online activity. Use family internet filters to keep children away from gaming sites.
Section 10
Contact & Complaints

For any privacy-related questions, complaints, or requests, please reach out to Baldwin 24's dedicated Privacy Team.

  • Email: support@baldwin24.com
  • Support: 24/7 live chat support is available on the platform.
  • Response Time: Standard requests are handled within 3 business days; complex requests may take up to 30 days.

If you're not satisfied with our resolution, you can file a complaint with the Curacao eGaming authority. We are committed to standing by you every step of the way.

Your Data is 100% Secure

Join Baldwin 24 with Complete Confidence

You've read our Privacy Policy — now you know how safe your data really is. Join Baldwin 24 and enjoy Sports Betting and gaming with world-class security.

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For users aged 18 and above. Please play responsibly.

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